GENERAL TERMS AND CONDITIONS
website is operated by Teapotpourri ltd. As user of this
website and any transactions you make you are agreeing to be
legally bound by our terms and conditions stated below. If
you do not agree to be legally bound by these terms and
conditions please do not use this website.
read through our terms and conditions carefully before using
Teapotpourri ltd online name and logo is a registered
trademark and subject to copyright.
note that the working days of Teapotpourri ltd are Monday to
Friday and do not include bank holidays.
reserve the right to change any of these terms and
conditions at any time. Any changes will take effect when
posted on the website. It is your responsibility to read
these terms and conditions every time you use this website.
Each time you use the website shall signify your acceptance
to be bound by our latest terms and conditions.
items are subject to availability. We will inform you as
soon as possible if the goods you have ordered are not
orders placed on this website will be subject to acceptance
in accordance with these terms and conditions.
goods purchased from this website is for your use only and
you warrant that any goods purchased are not for resale.
take all reasonable care, in so far as it is in our power to
do so, to keep the details of your order and payment secure,
but in the absence of negligence on our part we cannot be
held liable for any loss you may suffer if a third party
procures unauthorised access to any data you provide when
accessing or ordering from the Website.
order you place with us is subject to availability and
acceptance by us.
PRICES AND PAYMENT
prices listed on the Website are correct at the time of
publication however we reserve the right to alter these in
the future. We also reserve the right to alter the Goods
available for sale on the Website and to discontinue any
total price for Goods ordered, including delivery charges,
will be displayed on the Website when you place your order.
Full payment must be made before Goods are despatched.
payments for our products are made via PayPal. We therefore
have no access to your credit/ debit card details or any
order details that you may receive once you have processed
Delivery periods quoted at the time of ordering are
approximate only and may vary. Goods will be delivered to
the address nominated by you at the time of ordering.
orders are delivered by royal mail. If the Goods are not
delivered within the estimated delivery time which we quote,
please contact us by telephone or email and we will try to
ensure that you receive your order as quickly as possible.
refunds for delivery charge are made for late delivery.
Incomplete orders must be notified to us within 3 days of
delivery. We will either arrange for the missing items to be
delivered to you at no extra cost or refund you the original
cost of the missing items. All risk in the Goods shall pass
to you upon delivery.
fail to accept delivery of the items at the time they are
ready for delivery, or we are unable to deliver the items at
the nominated time due to your failure to provide
appropriate instructions, documentation, licences, consents
or authorisations, then the items shall be deemed to have
been delivered to you and all risk and responsibility in
relation to such items shall pass to you. Any storage,
insurance and other costs which we incur as a result of the
inability to deliver the items shall be your responsibility
and you shall indemnify us in full for such costs.
must ensure that at the time of delivery of the items
adequate arrangements, including access where necessary, are
in place for the safe delivery of the Goods. We cannot be
held liable for any damage, cost or expense incurred to the
Goods or premises where this arises as a result of a failure
to provide adequate access or arrangements for delivery.
delivery is outside the UK, you may be liable to pay
additional tax or duty once the Goods reach your country.
This may vary from country to country. Please contact your
local customs office for more information. Please note that
Goods may be subject to inspection by your local customs
office where delivery is outside the UK.
CANCELLATIONS AND RETURNS
You must notify us immediately if you wish to cancel your
order preferably by email at
and quote your order number.
will have 14 calendar days upon receipt by you of the goods
to cancel your order.
day cancellation period will take effect from the day you
ordered and paid for your goods.
you have notified us that you wish to cancel, we will refund
you the full amount within 14 days, this includes the
initial delivery charge (where applicable) You must return
the items to the address shown above at your cost, all items
must be returned to us unopened and undamaged.
cancel a contract on this basis and you do not return the
Goods to us, we may recover the Goods and charge you for the
costs we incur in doing so. Similarly, if you return the
Goods at our expense, we may recover that expense from you.
statement of your legal rights under the Distance Selling
Regulations may be obtained in the UK from your local
Trading Standards Office.
select and package the items as well as possible to ensure
they arrive in good condition. However, if the Goods arrive
damaged or not what you ordered, we will replace it free of
charge or provide a full refund as appropriate, if you
return the Goods to us within 30 days of receipt. The cost
of collecting or returning the Goods to us must be paid by
you unless we agree that the Goods are faulty or damaged
upon receipt by you.
WEBSITE CHANGES AND UPDATES
order to keep our website as accurate and as up to date as
reasonably possible, it may be necessary, from time to time,
to restrict access to the site in order to undertake
necessary maintenance work. We will make every effort to
keep any website maintenance to a minimum.
not accept liability for any delays, failures, errors or
omissions or loss of transmitted information, viruses or
other contamination or destructive properties transmitted to
you or your computer system via our Website. We shall not be
held liable for any failure or delay in performing Services
or delivering Goods where such failure arises as a result of
any act or omission which is outside our reasonable control
such as an act of God or those of third parties.
your complaints very seriously and aim to respond to your
complaints within 5 business days. You can contact us at the